REFUNDS, RETURNS, AND SHIPPING
If calling, please mention that your questions are for the Thrasher Coffee store. Phone: M-F 9-3pm (ET) 770-943-1600
It is very important that you read the description of each item before you place your order. It is also of equal importance that you provide us with your correct address information before you finalize your order as once shipped, packages cannot be rerouted or reshipped without additional shipping charges being applied.
Currently, we do not accept returns for any reason because of the consumable nature of our products..
If you wish to make a correction on your order, please contact customer service within 2 hours M-F 9am-3pm ET from the time you submitted your order. Your order information is immediately sent to the Thrasher Coffee shop for fulfillment. (Shipped directly from our actual Thrasher Coffee shop!). If you contact us within the indicated timeframe, we can attempt to make your requested amendments.
On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item!
We use standard USPS shipping methods. The shipping fee will be included in your final bill, unless it was waived due to a promotion. Shipping fees are non-refundable once shipped. All orders are shipped from the coffee shop and receive an automated email including the tracking information. If you have a specific question about where your order is in the process of production and shipment, please refer to our contact us page or access the tracking information provided in your shipment alert email.
SHIPPING AND DELIVERY
At this time, Thrasher Coffee ships coffee and merchandise to locations within the United States and U.S. territories.
Thrasher Coffee staff will do our absolute best to help resolve any issues, and achieve total customer satisfaction every time. If we fail to achieve this for any reason, please give us the opportunity to make it right.
If you received a shipping alert with tracking information but have not yet received your order, please check with your local postal office / carrier for delivery information, as once the order has been shipped, we no longer have access to it. If your local office / carrier claim your package has been lost in the mail or missing, please contact customer service [email protected], so we can assist.